FAQs — Truly Thoughtful

1. What products do you sell?

We specialize in cozy apartment essentials and aesthetic home finds designed to bring comfort, warmth, and style into your everyday life. Our collections include cozy lighting, home decor, bedroom essentials, organizers, self-care accessories, and thoughtfully chosen products that help create a calm and inviting space.

2. Do you ship internationally?

No, we currently ship only within the United States.

3. How long will my order take to arrive?

Most orders arrive within 2–7 business days after processing. Delivery times may vary depending on your location, product availability, and carrier conditions.

4. How can I track my order?

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

5. Can I return or exchange my order?

All sales are final. We do not accept returns, exchanges, or offer refunds. Please review your order carefully before completing your purchase.

6. What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will review the issue and provide assistance where possible.

7. Can I change my shipping address after placing an order?

Please double-check your shipping address at checkout. We cannot guarantee changes after an order has been placed.

8. How can I contact Truly Thoughtful?

📧 Email: trulythoughtful@yahoo.com

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

9. What makes Truly Thoughtful different?

At Truly Thoughtful, we focus on carefully curated home essentials that blend comfort, functionality, and aesthetic style. Our goal is to help you create a cozy, peaceful space you genuinely love coming home to.